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Venue FAQ

  • My ticket says Section xx, Row xx, Seat xx; what does that mean?
    You have an assigned seat for the event. That seat is reserved for you at the time of purchase and is specific to that individual ticket. Ushers will be available at all reserved seating shows to assist you in locating your seats. In general, odd numbered sections are on the left side of the venue, and even numbered sections are on the right side of the venue. 
  • Do you offer ADA accommodations for those that may need them?
    Yes. It is our intent to serve all patrons equally and to offer an accessible and barrier-free event experience. If you or a member of your party require ADA accommodations, we ask that you contact the venue box office reasonably in advance of the event you are attending, so we can make every effort to accommodate specific requests.
  • Where should I park?
    We do not have specific parking for our venue, nor do we recommend one lot over another. Parking is at the risk of the patron. There are many District Detroit paid lots and garages near our venue that most guests choose to utilize. If you choose to park at metered street parking, please be aware that we do not allow for re-entry to the venue once your ticket has been scanned. You will be unable to deposit additional funds into a meter after you’ve entered the venue. Our staff is also unable to make change for any patron. We do not offer valet parking.
  • Do you offer coat check?
    We only offer coat check for specific shows; it is $5 per item, and space is limited.
  • When can I line up for an event?
    • We do not recommend that patrons arrive more than one hour in advance of the entry time for any show, as we do not allow access to the facility before the posted door time for any reason, including use of our restrooms.
    • If you choose to line up well before that, you will be outdoors on a public sidewalk, and exposed to the elements, so please plan accordingly. The City of Detroit has the final word on use of the sidewalk, so please note that the police department may ask you to move or disperse at any time.
    • We do not provide supervision or chaperoning for the line at any time and are not responsible for any articles that you may bring with you while you wait. This includes chairs, blankets, coats and any other personal property that may be left unattended.
    • Please be aware that other local businesses may be operating during this time, and we ask that you are respectful of their entrances and exits.
    • Our security staff may move or reorganize the lines at any time, to best facilitate swift and orderly entry to the venue.
  • My ticket says doors at ___; what does it mean? When does the event start?
    Door time is when entry to the building is allowed; most events begin 60 – 90 minutes after that time.
  • Can I bring my _____ into the show?
    • All guests entering the venue are subject to a security screening. The purpose of the inspection is to detect PROHIBITED ITEMS, which are listed below:
    • Guests are prohibited from bringing weapons into the theatre. We do not provide weapon lockers and will not check in weapons. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, projectiles of any kind, replicas of any type of weapon or any other item that could be used to inflict harm.
    • No drugs, drug paraphernalia, or illegal substances of any kind. Guests attempting to bring any illegal substances to an event will forfeit their ticket and will be immediately ejected, and/or turned over to law enforcement
    • No Excessive amounts of Prescription Drugs narcotic or non-narcotic. Prescriptions Must Match I.D of the person in possession and must be in its respective bottle.
    • No Cameras of any type, along with video recording devices, audio recording devices, Go Pro cameras, monopods, tripods, and selfie sticks. Management reserves the right to deny any electronic device at their discretion.
    • No purses larger than 4.5” x 6.5”, umbrellas, backpacks, Camel-backs or Bota bags.
    • No Outside food or beverage, including gum and candy.
    • No Pets, with the exception of service animals.
    • No Stickers, Flyers, or Markers.
    • No Glow sticks, drones, or laser pointers.
    • No Chain Wallets, spiked jewelry, or any item that can be used to disturb the peace, endanger the safety of the crowd, artist or staff and/or inflict damage upon people or property.
    • No large signs, chairs, blankets.
    • No Balloons, Frisbees, Balls, Hula Hoops, Stuffed Animals, or items deemed to be a projectile.
    • No Smoking of any kind (Including E-Cigs or Electronic Cigarettes) is permitted anywhere inside the venue. There is a designated smoking area outside, please ask any staff member for directions.
    • This list of prohibited items is subject to change and exception at the discretion of venue management. If you consider it a valuable and unnecessary item, we suggest you leave it at home.
  • Do you serve food / alcohol?
    We do offer light-fare snacks such as popcorn and potato chips at most publicly ticketed events. We have several full-service bars inside the venue. All patrons must show a valid state ID to receive a wristband to purchase alcohol. No outside food or drink will be permitted in the venue.
  • Box Office Information

    For Box Office and ticketing information, click here

  • Do you allow refunds?
    All ticket sales are final. There are NO refunds or exchanges, even due to inclement weather. For a performance cancellation or date change, please contact your original point of purchase to inquire about refund eligibility.
  • Lost & Found

    For lost items, please send an email with your contact information, event attended, item description, and location last seen in the venue. Emails will be replied to as soon as possible.

    • Lost and found items, including items left in coat check, will be stored for five (5) days following the event.
    • The venue is NOT responsible for personal items left unattended.
  • Age Limits/Restrictions & Children
    • All patrons, regardless of age, are required to have a ticket in order to enter the venue.
    • Certain shows have age restrictions (typically 16 & Up or 18 & Up) which means you must be that age or older on the date of the show, and be prepared to show photo ID at the door. Patrons without photo ID or who do not meet the age requirement will be denied entry to the venue without refund. Exceptions are on a case-by-case basis, and at the discretion of theatre management. If you anticipate an issue with your ticket for an age restricted show, please contact our box office in advance to discuss possible solutions.
    • Most events are not suitable for young children. While we believe a child should be exposed to live performances, we are mindful of other patrons’ enjoyment as well. Therefore, we ask parental discretion in bringing small children and infants. Should a child be unable to sit quietly in their own seat throughout a performance, our event staff may request that the child and accompanying adult be asked to leave the theatre.
  • Cameras & Recording Equipment
     Flash photography, professional-camera or recording equipment, tripods, audio/video recording devices, laser pointers, or other electronic devices, are prohibited.
  • ATM
    There are multiple ATM locations inside the building.
  • Cancellations / Rescheduled Performances

    Programs, dates, and performance times are subject to change depending on artists’ availability. In the event a performance is cancelled or rescheduled, ticket holders can get information via our venue website, our ticketing company website (AXS.com), or by sending an email. If a show is cancelled, refunds will automatically be issued at the point of purchase. If a show is rescheduled, eligible buyers will have 30 days to request a refund from the original point of purchase.

  • Seating Charts
    Our seating charts are available on our website or in person at the box office. Please call the box office prior to making your purchase should you have any questions about your seating options.
  • Smoking & Vapor
    All smoking, including vapor devices, is strictly prohibited inside the venue. Smoking is only permitted in designated outdoor areas.

 A ticket is a revocable license. The Detroit Masonic Temple reserves the right to eject patrons who are disruptive or disorderly. A "No Re-Entry" policy is in place during all events.