• Main Lobby Bars
• Box Office
• Coat Check
• General Store
• Merch

• We do not recommend that patrons arrive more than one hour in advance of the entry time for any show, as we do not allow access to the facility before the posted door time for any reason, including use of our restrooms.
• If you choose to line up well before that, you will be outdoors on a public sidewalk, and exposed to the elements, so please plan accordingly. The City of Detroit has the final word on use of the sidewalk, so please note that the police department may ask you to move or disperse at any time.
• We do not provide supervision or chaperoning for the line at any time and are not responsible for any articles that you may bring with you while you wait. This includes chairs, blankets, coats and any other personal property that may be left unattended.
• Please be aware that other local businesses may be operating during this time, and we ask that you are respectful of their entrances and exits.
• Our security staff may move or reorganize the lines at any time, to best facilitate swift and orderly entry to the venue.

• All guests entering the venue are subject to a security screening. The purpose of the inspection is to detect PROHIBITED ITEMS, which are listed below:
• Guests are prohibited from bringing weapons into the theatre. We do not provide weapon lockers and will not check in weapons. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, projectiles of any kind, replicas of any type of weapon or any other item that could be used to inflict harm.
• No drugs, drug paraphernalia, or illegal substances of any kind. Guests attempting to bring any illegal substances to an event will forfeit their ticket and will be immediately ejected, and/or turned over to law enforcement
• No Excessive amounts of Prescription Drugs narcotic or non-narcotic. Prescriptions Must Match I.D of the person in possession and must be in its respective bottle.
• No Cameras of any type, along with video recording devices, audio recording devices, Go Pro cameras, monopods, tripods, and selfie sticks. Management reserves the right to deny any electronic device at their discretion.
• No backpacks, bags or big purses of any kind. Small purses and fanny packs no larger than 12″ W x 12″ H x 6″ D are allowed.
• No Outside food or beverage, including gum and candy.
• No Pets, with the exception of service animals.
• No Stickers, Flyers, or Markers.
• No Glow sticks, drones, or laser pointers.
• No Chain Wallets, spiked jewelry, or any item that can be used to disturb the peace, endanger the safety of the crowd, artist or staff and/or inflict damage upon people or property.
• No large signs, chairs, blankets.
• No Balloons, Frisbees, Balls, Hula Hoops, Stuffed Animals, or items deemed to be a projectile.
• No Smoking of any kind (Including E-Cigs or Electronic Cigarettes) is permitted anywhere inside the venue. There is a designated smoking area outside, please ask any staff member for directions.
•  Airhorns, whistles, cowbells, other noise-making devices
  
•  Skateboards, roller blades, roller shoes, ice skates
  
• Laptops, tablet computers, two-way radios
• This list of prohibited items is subject to change and exception at the discretion of venue management. If you consider it a valuable and unnecessary item, we suggest you leave it at home.

For Box Office and ticketing information, click here

For lost items, please send an email with your contact information, event attended, item description, and location last seen in the venue. Emails will be replied to as soon as possible.

• Lost and found items, including items left in coat check, will be stored for five (5) days following the event.
• The venue is NOT responsible for personal items left unattended.

• All patrons, regardless of age, are required to have a ticket in order to enter the venue.
• Certain shows have age restrictions (typically 16 & Up or 18 & Up) which means you must be that age or older on the date of the show, and be prepared to show photo ID at the door. Patrons without photo ID or who do not meet the age requirement will be denied entry to the venue without refund. Exceptions are on a case-by-case basis, and at the discretion of theatre management. If you anticipate an issue with your ticket for an age restricted show, please contact our box office in advance to discuss possible solutions.
• Most events are not suitable for young children. While we believe a child should be exposed to live performances, we are mindful of other patrons’ enjoyment as well. Therefore, we ask parental discretion in bringing small children and infants. Should a child be unable to sit quietly in their own seat throughout a performance, our event staff may request that the child and accompanying adult be asked to leave the theatre.

Programs, dates, and performance times are subject to change depending on artists’ availability. In the event a performance is cancelled or rescheduled, ticket holders can get information via our venue website, our ticketing company website (AXS.com), or by sending an email. If a show is cancelled, refunds will automatically be issued at the point of purchase. If a show is rescheduled, eligible buyers will have 30 days to request a refund from the original point of purchase.

The Masonic does not offer onsite parking.

There are many District Detroit paid lots and garages near The Masonic that offer accessible parking options.

Not all entries at The Masonic are accessible.

Our accessible entryway is located at the corner of 2nd Avenue and Temple Street via a ramp. Elevators are available throughout the building.

Please contact the Masonic Box Office at boxoffice@themasonic.com for additional information.

Temple Theatre – An elevated platform with ramp and elevator access is located within the center of the theatre, directly above Aisle #1..

Cathedral Theatre – Ground Floor/Aisle Seating is located throughout the theatre..

Please contact the Masonic Box Office at boxoffice@themasonic.com for additional information.

Yes, our merch and concessions areas located on the main floor are accessible. 

The Temple & Cathedral theatres offer accessible restrooms.

A Woman’s restroom with accessible stalls is located nearest Aisle #2 of the main floor concourse.

A Men’s restroom with accessible stalls is located nearest Aisle #4 of the main floor concourse.

Elevators located within the main lobby service all floors of The Masonic. The elevator nearest Aisle #2 of the main floor concourse services the Temple theatre balcony.

Elevator access is not available to the Cathedral theatre balcony.

A wheelchair lift is located at the rear entry of the building.

An assisted listening system is available for all events in both the Temple and Cathedral theatres. For additional information regarding our Audio Over WiFi (ListenWIFI) system please email us at boxoffice@themasonic.com.

To request a sign language interpreter, please email us at: boxoffice@themasonic.com. We kindly ask that you submit your request at least two weeks prior to the event date. This allows us adequate time to secure the services of a qualified interpreter. While we will do our best to accommodate late requests, advance notice is greatly appreciated.

For any ADA inquiry, please email us at: boxoffice@themasonic.com. You may also look for a venue representative when you arrive for further assistance.